Last Updated: October 2025

INTRODUCTION

Endless Agency ("we," "our," or "us") operates the Endless Agency Promo Email System and related contact forms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contact forms, project request forms, and related services.

INFORMATION WE COLLECT

Personal Information You Provide

When you use our contact forms, we collect the following information:

Contact Form

- Name (required)

- Email address (required)

- Phone number (required)

- Message (required)

Start Project Form

- Name (required)

- Email address (required)

- Phone number (required)

- Project details/message (required)

- Budget information (optional)

- How you found us (optional)

- Discount code (optional)

Promo Popup Form

- Email address (required)

- Phone number (required)

- Client name (auto-detected or provided)

- Discount amount (auto-detected or provided)

- Source URL (automatically captured)

- Original domain (automatically captured)

Automatically Collected Information

- IP Address: For security and spam protection

- Browser Information: For technical compatibility

- Form Submission Timestamps: For record keeping

- Source URL: To track where you found our forms

- Device Information: For mobile responsiveness

Spam Protection Data

We use several security measures that may collect additional data:

- reCAPTCHA v3: Google's invisible bot detection system

- Honeypot Fields: Hidden form fields to detect automated submissions

- Rate Limiting: IP-based submission limits (5 submissions per 15 minutes)

- Pattern Analysis: Analysis of form data for spam detection

HOW WE USE YOUR INFORMATION

Primary Uses

- Respond to your inquiries and project requests

- Send you SMS notifications about your submissions

- Send email confirmations and follow-up communications

- Process discount code redemptions

- Provide customer support

Marketing and Communications

- Send promotional emails about our services

- Send SMS messages for project updates and communication

- Share discount codes and special offers

- Follow up on project inquiries

Analytics and Improvement

- Analyze form submission patterns to improve our services

- Track referral sources to understand how you found us

- Monitor form performance and user experience

- Prevent spam and abuse of our systems

Legal and Security

- Comply with legal obligations

- Protect against fraud and abuse

- Maintain security of our systems

- Enforce our terms of service

Legal Requirements

We may disclose your information if required by law or to:

- Comply with legal processes

- Respond to government requests

- Protect our rights and property

- Ensure user safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

DATA SECURITY

Security Measures

- SSL/TLS encryption for all data transmission

- Server-side validation of all form submissions

- Rate limiting to prevent abuse

- Spam protection with multiple layers of defense

- Secure data storage with access controls

Spam Protection

We implement comprehensive spam protection including:

- reCAPTCHA v3 for bot detection

- Honeypot fields to catch automated submissions

- Rate limiting to prevent rapid-fire submissions

- Pattern detection for suspicious data

- Server-side validation with multiple security layers

DATA RETENTION

How Long We Keep Your Information

- Contact form submissions: Retained indefinitely for business records

- Project inquiries: Retained for the duration of the project plus 7 years

- Marketing data: Retained until you opt out or request deletion

- Spam protection logs: Retained for 1 year for security purposes

- Microsoft Clarity data: Retained according to Microsoft's data retention policies

Marketing Communications

- Email opt-out: Use the unsubscribe link in any email

- SMS opt-out: Reply "STOP" to any SMS message

- Contact us: Email [email protected] to opt out

Data Portability

You can request a copy of your data in a portable format.

COOKIES AND TRACKING

Cookies We Use

- reCAPTCHA cookies: For spam protection

- Session cookies: For form functionality

- Analytics cookies: For website performance

- Microsoft Clarity cookies: For user behavior tracking

Third-Party Tracking

- Google reCAPTCHA: For security and spam protection

- Google Analytics: For website performance (if implemented)

- Microsoft Clarity: For user behavior analytics and website optimization

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for international transfers.

CHILDREN'S PRIVACY

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by:

- Posting the new Privacy Policy on this page

- Updating the "Last Updated" date

- Sending email notifications for material changes

CONTACT INFORMATION

If you have questions about this Privacy Policy or our data practices, please contact us:

Endless Agency

- Email: [email protected]

- Website: https://endlessagency.co

- Address: Los Angeles

SPECIFIC FORM DISCLOSURES

Contact Form

- Data collected: Name, email, phone, message, optional project details

- Purpose: Respond to inquiries, send notifications, provide services

- Retention: Indefinitely for business records

- Sharing: With service providers for communication and storage

Start Project Form

- Data collected: All contact form data plus budget, referral source, discount codes

- Purpose: Process project requests, send SMS/email notifications, track marketing effectiveness

- Retention: Project duration plus 7 years

- Sharing: With service providers and potential project partners

Expired Hosting Popup

- Data collected: Email, phone, client information, discount details

- Purpose: Process discount redemptions, send promotional communications

- Retention: Until discount expires or is used

- Sharing: With client who provided the discount

SMS AND EMAIL COMMUNICATIONS

SMS Messages

- Frequency: As needed for project updates and communication

- Content: Project updates, consultation scheduling, promotional offers

- Opt-out: Reply "STOP" to any message

- Carrier charges: Standard message rates may apply

Email Messages

- Frequency: As needed for project communication and marketing

- Content: Project updates, promotional offers, company news

- Opt-out: Use unsubscribe link in any email

- Storage: Emails stored on secure servers

COMPLIANCE

This Privacy Policy complies with:

- General Data Protection Regulation (GDPR)

- California Consumer Privacy Act (CCPA)

- CAN-SPAM Act

- TCPA (Telephone Consumer Protection Act)

This Privacy Policy is effective as of October 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.